Gmail Users, you might find our messages initially get routed to your Promotions tab. You can re-route it by dragging our message over to your Primary tab and you'll have the option to make this change permanent.
Apple Users, tap on the email address at the top of my first message and click "Add to VIPS". This will ensure delivery.
If you are a Yahoo user, it is likely our messages will bounce from your inbox and you will not receive our communication. If you have an alternate email address, consider submitting it.