The Sydney Brand FAQs, Sydney's Shoppe of Beauty Frequently Asked Questions

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frequently asked questions

How do I book an appointment?

Sydney's Shoppe of Beauty now offers booking online. Visit our website and click Book Now anywhere throughout the website. Otherwise, visit from a new window.

What are the business hours for each of your locations?

Our Phenix City Shoppe of Beauty and Opelika Shoppe of Beauty have the same business hours, which are: Sunday: Closed Monday: By Appointment Only Tuesday: 10AM–8PM Wednesday: 10AM–6PM Thursday: 10AM–8PM Friday: 10AM–5PM Saturday: 9AM–4PM

What can I expect on the day of my appointment?

When you arrive, please have on your mask and someone will let your stylist know you’re here. We can extend coffee or water if you have a wait or, If you’d like a speciality drink, we have the coffee shop next door that also offers sweet treats.
Such sweet sorrow; but at least you have great hair. You can browse the boutique for gift items, or treat yourself. Did your stylist talk to you about the products they used? We have a collection of them on hand for purchase, if you’d like to take them home. Please consider liking or following us on your preferred social media platform and sharing your new look on our social.

What is your policy for children?

Sydney's Shoppe of Beauty is a Kid Friendly Salon.

What forms of payment do you accept?

Cash, Visa, MasterCard, Discover and American Express

What if I need to cancel my appointment?

We understand that emergencies happen. If you need to cancel your appointment, we simple ask that you notify us of any cancellations or request for rescheduling at least 24 hours prior to the appointment. If the booking was made the same day, notify us at least 3 hours prior. Adhering to this policy will avoid a charge for a portion of the booked services.

Do you have a gratuity policy?

Although tipping is greatly appreciated by our stylists and apprentices, it is ultimately left to the discretion of the customer.

Do you offer a satisfaction guarantee?

Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making the necessary corrections.

What happens if I am late for my appointment?

In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will forfeit the original appointment and be rescheduled.

What happens if I miss my appointment?

In the case of missing your appointment, you will be imposed with a fee worth 25% of the missed service which will be added to your next appointment. Moreover, booking your next visit will require paying an unreturnable deposit worth 25% of the service you want to book. Please note that two or more missed appointments equal being fired from the salon.

Where can I find more information about Sydney's Event Suite?

Glad you asked. In the main navigation, click Event Suite. Or click here to access FAQs about Sydney's Event Suite.