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FAQs at They Sydney Brand

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  • What is your booking policy?
    The Sydney Brand requires a credit card be placed on file in order to reserve your appointment. The card on file is not required to be used for your payment day of - you are welcome to pay with an alternate card or cash at the time of your service. Online reservations will require a 50% deposit at the time of booking and the card used will be placed on file. The card on file will be used in the event that we need to enforce our cancellation policy.
  • How do I book an appointment?
    Sydney's Shoppe of Beauty now offers booking online. Visit our website and click Book Now anywhere throughout the website. Otherwise, visit from a new window.
  • What are the business hours for each of your locations?
    Our business hours are: Sunday: Closed Monday: By Appointment Only Tuesday: 10AM–8PM Wednesday: 10AM–6PM Thursday: 10AM–8PM Friday: 10AM–5PM Saturday: 9AM–4PM
  • What can I expect on the day of my appointment?
    Arrival. When you arrive, please have on your mask and someone will let your stylist know you’re here. We can extend coffee or water if you have a wait or, If you’d like a speciality drink, we have the coffee shop next door that also offers sweet treats. Parting. Such sweet sorrow; but at least you have great hair. You can browse the boutique for gift items, or treat yourself. Did your stylist talk to you about the products they used? We have a collection of them on hand for purchase, if you’d like to take them home. Please consider liking or following us on your preferred social media platform and sharing your new look on our social. - -
  • What is your policy for children?
    Sydney's Shoppe of Beauty is a Kid Friendly Salon.
  • What forms of payment do you accept?
    Cash, Visa, MasterCard, Discover, and American Express
  • Do you have a gratuity policy?
    Although tipping is greatly appreciated by our stylists and apprentices, it is ultimately left to the discretion of the customer.
  • Do you offer a satisfaction guarantee?
    Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making the necessary corrections.
  • What happens if I am late for my appointment?
    In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will forfeit the original appointment and be rescheduled. You may also be required to pay a fee up to 100% of the scheduled service.
  • What if I need to cancel my appointment?
    We understand that emergencies happen. If you need to cancel your appointment, we simple ask that you notify us of any cancellations or request for rescheduling at least 48 hours prior to the appointment. Adhering to this policy will avoid a charge for a portion of the booked services. Late cancellations will be charge 50% of the scheduled service if cancelled between 24-48 hours prior, and 100% of the scheduled service if cancelled same day and or in the event of a no-show.
  • What happens if I miss my appointment?
    In the case of missing your appointment, you will be imposed with a fee worth 100% of the missed service which will be charged to your card on file. Moreover, booking your next visit will require paying a non-refundable deposit worth 50% of the service you want to book. Please note that two or more missed appointments equal being fired from the salon.
  • Where can I find more information about Sydney's Event Suite?
    Glad you asked. In the main navigation, click Event Suite. Or click here to access FAQs about Sydney's Event Suite.
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